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IT Support Specialist - help desk (Phoenix, AZ)

Stonegate Umber Banking Services · Phoenix, AZ · part time

Stonegate Umber Banking Services provides everyday banking and small-business lending around Phoenix. We are hiring an IT Support Specialist to take on help desk. We keep decisions close to customers and expect people to explain things plainly. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with branch operations. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Phoenix. • Applications are reviewed on a rolling basis.

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