IT Support Specialist - help desk (Omaha, NE)

We are growing our team at Bluepeak Quarry Environmental Services and adding an IT Support Specialist whose main responsibility will be help desk. You would join a small organisation of about 196 people based in Omaha. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with fleet maintenance. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Omaha. • We will tell you what to expect at each step of the hiring process.