IT Support Specialist - help desk (Omaha, NE)

We are growing our team at Rivermark Sable Markets and adding an IT Support Specialist whose main responsibility will be help desk. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with pricing. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Omaha. • Applications are reviewed on a rolling basis.