IT Support Specialist - help desk (Omaha, NE)

We are growing our team at Silverline Pike Property Management and adding an IT Support Specialist whose main responsibility will be help desk. You would join a large organisation of about 609 people based in Omaha. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with lease renewals. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Omaha. • We will tell you what to expect at each step of the hiring process.