IT Support Specialist - help desk (Omaha, NE)

Northwind Ivory Civic Services supports public agencies in Omaha with budgeting, records and programmes. We are hiring an IT Support Specialist to take on help desk. You would join a small organisation of about 180 people based in Omaha. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with public records. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Omaha. • We will tell you what to expect at each step of the hiring process.