IT Support Specialist - help desk (Omaha, NE)

Clearpath Keystone Energy is looking for an IT Support Specialist. The job centres on help desk for service connections, and it would suit someone who likes steady, practical work. We work closely with regulators and communities. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with service connections. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Omaha, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.