IT Support Specialist - help desk (Oklahoma City, OK)

We are growing our team at Lumen Amber Property Management and adding an IT Support Specialist whose main responsibility will be help desk. Residents are neighbours, not numbers. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with lease renewals. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Oklahoma City. • We reply to every applicant.