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IT Support Specialist - help desk (Oklahoma City, OK)

Foxglove Basin Health Group · Oklahoma City, OK · full time

Foxglove Basin Health Group is looking for an IT Support Specialist. The job centres on help desk for patient education, and it would suit someone who likes steady, practical work. Clinicians and administrators work side by side. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with patient education. Working arrangement • Full-time, Monday to Friday. • On site in Oklahoma City. • We reply to every applicant.

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