IT Support Specialist - help desk (New Orleans, LA)

Bright Harbor Facilities is looking for an IT Support Specialist. The job centres on help desk for cleaning schedules, and it would suit someone who likes steady, practical work. You would join a large organisation of about 244 people based in New Orleans. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with cleaning schedules. Working arrangement • Full-time, on a regular day shift. • On site in New Orleans. • Applications are reviewed on a rolling basis.