IT Support Specialist - help desk (New Orleans, LA)

Redstone Iron Construction Associates is a New Orleans contractor with project managers, trades and support staff, and we need an IT Support Specialist to lead our help desk. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with change orders. • CompTIA A+ or similar certification. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in New Orleans. • Applications are reviewed on a rolling basis.