IT Support Specialist - help desk (New Orleans, LA)

Northwind Forge Banking Services Group is a regional lender in New Orleans with branches and a growing mobile service. We are hiring an IT Support Specialist to take on help desk. You would join a large organisation of about 300 people based in New Orleans. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with card disputes. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in New Orleans. • We will tell you what to expect at each step of the hiring process.