IT Support Specialist - help desk (New Orleans, LA)

We are growing our team at Bluepeak Ivory Legal Group and adding an IT Support Specialist whose main responsibility will be help desk. You would join a small organisation of about 65 people based in New Orleans. What you will do • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with intake forms. Working arrangement • Full-time, Monday to Friday. • On site in New Orleans, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.