IT Support Specialist - help desk (New Orleans, LA)

We are growing our team at Summit Rowan Inspection Services and adding an IT Support Specialist whose main responsibility will be help desk. Technicians travel and report carefully. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with equipment calibration. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in New Orleans. • Applications are reviewed on a rolling basis.