IT Support Specialist - help desk (Nashville, TN)

We are growing our team at Foxglove Keystone Inspection Services and adding an IT Support Specialist whose main responsibility will be help desk. You would join a large organisation of about 592 people based in Nashville. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with client sites. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Nashville. • We will tell you what to expect at each step of the hiring process.