IT Support Specialist - help desk (Nashville, TN)

Bluepeak Vale Community Partners is a nonprofit in Nashville supporting families with food, housing and job help, and we need an IT Support Specialist to lead our help desk. Flexibility and kindness are expected. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with volunteer shifts. • CompTIA A+ or similar certification. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in Nashville. • Applications are reviewed on a rolling basis.