IT Support Specialist - help desk (Nashville, TN)

Silverline Harbor Legal Group is a Nashville practice with attorneys, paralegals and client-service staff, and we need an IT Support Specialist to lead our help desk. You would join a large organisation of about 992 people based in Nashville. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with intake forms. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Nashville. • Applications are reviewed on a rolling basis.