IT Support Specialist - help desk (Nashville, TN)

Amberfield Juniper Legal Group provides legal services in Nashville across employment, housing and small-business law, and we need an IT Support Specialist to lead our help desk. We are a close group and share the work. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with court deadlines. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Nashville. • We will tell you what to expect at each step of the hiring process.