IT Support Specialist - help desk (Minneapolis, MN)

Lumen Thistle Water Authority is a public water utility serving the Minneapolis area. We are hiring an IT Support Specialist to take on help desk. You would join a large organisation of about 541 people based in Minneapolis. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with billing accounts. • CompTIA A+ or similar certification. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Minneapolis. • We reply to every applicant.