IT Support Specialist - help desk (Minneapolis, MN)

Nova Corner Learning Group operates schools and learning programmes around Minneapolis, and we need an IT Support Specialist to lead our help desk. You would join a large organisation of more than 1,000 people based in Minneapolis. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with school calendars. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Minneapolis. • We reply to every applicant.