IT Support Specialist - help desk (Minneapolis, MN)

We are growing our team at Lumen Keystone Energy Partners and adding an IT Support Specialist whose main responsibility will be help desk. You would join a large organisation of more than 1,000 people based in Minneapolis. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with billing disputes. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Minneapolis, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.