IT Support Specialist - help desk (Minneapolis, MN)

Rivermark Oak Banking Services is looking for an IT Support Specialist. The job centres on help desk for card disputes, and it would suit someone who likes steady, practical work. You would join a small organisation of about 20 people based in Minneapolis. What you will do • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with card disputes. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Minneapolis, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.