IT Support Specialist - help desk (Minneapolis, MN)

Cedar Ember Water Authority supplies drinking water and treats wastewater for Minneapolis and nearby communities, and we need an IT Support Specialist to lead our help desk. You would join a large organisation of more than 1,000 people based in Minneapolis. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with capital projects. Working arrangement • Full-time, on a regular day shift. • On site in Minneapolis, with some flexibility after the first few months. • We reply to every applicant.