IT Support Specialist - help desk (Milwaukee, WI)

We are growing our team at Nova Rook Construction and adding an IT Support Specialist whose main responsibility will be help desk. You would join a small organisation of about 155 people based in Milwaukee. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with materials orders. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Milwaukee. • We reply to every applicant.