IT Support Specialist - help desk (Milwaukee, WI)

Redstone Banking Services is a regional lender in Milwaukee with branches and a growing mobile service. We are hiring an IT Support Specialist to take on help desk. We keep decisions close to customers and expect people to explain things plainly. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with loan files. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Milwaukee. • We reply to every applicant.