IT Support Specialist - help desk (Milwaukee, WI)

We are growing our team at Redstone Timber Property Management Group and adding an IT Support Specialist whose main responsibility will be help desk. Maintenance and leasing staff share information every day. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with rent collection. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Milwaukee. • We reply to every applicant.