IT Support Specialist - help desk (Milwaukee, WI)

We are growing our team at Highbridge Yarrow Foods Partners and adding an IT Support Specialist whose main responsibility will be help desk. Food safety is non-negotiable and we train for it. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with production batches. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Milwaukee. • We will tell you what to expect at each step of the hiring process.