IT Support Specialist - help desk (Milwaukee, WI)

Rivermark Wren Telecom Group builds and runs fibre and wireless networks in the Milwaukee area, and we need an IT Support Specialist to lead our help desk. We invest in training. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with field visits. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Milwaukee. • We will tell you what to expect at each step of the hiring process.