IT Support Specialist - help desk (Milwaukee, WI)

Redstone Clear Legal Group is looking for an IT Support Specialist. The job centres on help desk for trust accounts, and it would suit someone who likes steady, practical work. We are a close group and share the work. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with trust accounts. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Milwaukee. • We reply to every applicant.