IT Support Specialist - help desk (Miami, FL)

Fernwood North Community Partners is looking for an IT Support Specialist. The job centres on help desk for grant reporting, and it would suit someone who likes steady, practical work. We are small enough to know everyone's name. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with grant reporting. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in Miami. • We reply to every applicant.