IT Support Specialist - help desk (Miami, FL)

Nova Oak Civic Services provides shared administrative services to local governments around Miami, and we need an IT Support Specialist to lead our help desk. Public service means patience, paperwork and pride in the outcome. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with case files. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Miami. • We will tell you what to expect at each step of the hiring process.