IT Support Specialist - help desk (Madison, WI)

Greenridge Rowan Legal Group is looking for an IT Support Specialist. The job centres on help desk for intake forms, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Madison. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with intake forms. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Madison, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.