IT Support Specialist - help desk (Madison, WI)

Lumen Wilder Learning Group is an education provider in Madison serving students and families, and we need an IT Support Specialist to lead our help desk. Families are partners. What you will do • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with attendance records. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Madison. • We reply to every applicant.