IT Support Specialist - help desk (Madison, WI)

Cedar Wren Facilities looks after properties across the Madison region, and we need an IT Support Specialist to lead our help desk. You would join a small organisation of about 123 people based in Madison. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with supply orders. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Madison. • We will tell you what to expect at each step of the hiring process.