IT Support Specialist - help desk (Madison, WI)

Bright Sparrow Facilities is looking for an IT Support Specialist. The job centres on help desk for contractor visits, and it would suit someone who likes steady, practical work. Clear communication between supervisors and crews matters. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with contractor visits. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Madison. • We will tell you what to expect at each step of the hiring process.