IT Support Specialist - help desk (Madison, WI)

We are growing our team at Foxglove Meridian Energy and adding an IT Support Specialist whose main responsibility will be help desk. You would join a small organisation of about 192 people based in Madison. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with usage data. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Madison. • We will tell you what to expect at each step of the hiring process.