IT Support Specialist - help desk (Madison, WI)

Harborlight Willow Learning Group is looking for an IT Support Specialist. The job centres on help desk for student accounts, and it would suit someone who likes steady, practical work. You would join a large organisation of about 625 people based in Madison. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with student accounts. • CompTIA A+ or similar certification. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Madison, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.