IT Support Specialist - help desk (Louisville, KY)

Nova River Water Authority Group is a public water utility serving the Louisville area, and we need an IT Support Specialist to lead our help desk. You would join a large organisation of more than 1,000 people based in Louisville. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with billing accounts. • CompTIA A+ or similar certification. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Louisville. • We will tell you what to expect at each step of the hiring process.