IT Support Specialist - help desk (Little Rock, AR)

Lumen Vale Community Partners runs community programmes across Little Rock, and we need an IT Support Specialist to lead our help desk. You would join a large organisation of more than 1,000 people based in Little Rock. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with grant reporting. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in Little Rock. • We reply to every applicant.