IT Support Specialist - help desk (Little Rock, AR)

We are growing our team at Highbridge Stone Energy Group and adding an IT Support Specialist whose main responsibility will be help desk. We work closely with regulators and communities. What you will do • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with hardship programmes. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Little Rock. • Applications are reviewed on a rolling basis.