IT Support Specialist - help desk (Little Rock, AR)

Harborlight Kestrel Staffing Group is a Little Rock staffing firm for warehouse, office and healthcare roles, and we need an IT Support Specialist to lead our help desk. You would join a small organisation of about 120 people based in Little Rock. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with temp assignments. • CompTIA A+ or similar certification. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in Little Rock. • We will tell you what to expect at each step of the hiring process.