IT Support Specialist - help desk (Las Vegas, NV)

We are growing our team at Redstone Forge Telecom Group and adding an IT Support Specialist whose main responsibility will be help desk. Technicians and office staff share information daily. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with service installations. • CompTIA A+ or similar certification. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Las Vegas. • We will tell you what to expect at each step of the hiring process.