IT Support Specialist - help desk (Las Vegas, NV)

Cedar Drift Facilities cleans and maintains buildings for schools, offices and hospitals around Las Vegas, and we need an IT Support Specialist to lead our help desk. Our crews keep other people's buildings running and we treat them well. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with work orders. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Las Vegas, with some flexibility after the first few months. • We reply to every applicant.