IT Support Specialist - help desk (Las Vegas, NV)

Cedar Loom Learning Group is an education provider in Las Vegas serving students and families, and we need an IT Support Specialist to lead our help desk. Collaboration between teachers and staff is strong. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with learning materials. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Las Vegas. • Applications are reviewed on a rolling basis.