IT Support Specialist - help desk (Knoxville, TN)

Bright Pine Water Authority is looking for an IT Support Specialist. The job centres on help desk for billing accounts, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with billing accounts. Working arrangement • Full-time, Monday to Friday. • On site in Knoxville. • We will tell you what to expect at each step of the hiring process.