IT Support Specialist - help desk (Knoxville, TN)

Lumen Bright Community Partners is looking for an IT Support Specialist. The job centres on help desk for volunteer shifts, and it would suit someone who likes steady, practical work. We are small enough to know everyone's name. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with volunteer shifts. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Knoxville. • We reply to every applicant.