IT Support Specialist - help desk (Knoxville, TN)

We are growing our team at Lumen Cedar Legal Group and adding an IT Support Specialist whose main responsibility will be help desk. You would join a small organisation of about 42 people based in Knoxville. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with client files. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Knoxville. • We reply to every applicant.