IT Support Specialist - help desk (Knoxville, TN)

We are growing our team at Stonegate Cross Health and adding an IT Support Specialist whose main responsibility will be help desk. Continuing education is supported. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with patient scheduling. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Knoxville. • We will tell you what to expect at each step of the hiring process.