IT Support Specialist - help desk (Knoxville, TN)

Bright Sable Financial serves customers across Knoxville with accounts, loans and payments, and we need an IT Support Specialist to lead our help desk. Career paths are clear. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with customer onboarding. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Knoxville. • We will tell you what to expect at each step of the hiring process.