IT Support Specialist - help desk (Knoxville, TN)

Summit Quill Legal Group is a Knoxville practice with attorneys, paralegals and client-service staff. We are hiring an IT Support Specialist to take on help desk. Confidentiality and accuracy are taken very seriously. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with court deadlines. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Knoxville. • Applications are reviewed on a rolling basis.