IT Support Specialist - help desk (Kansas City, MO)

Redstone Kestrel Markets Group operates grocery and general-merchandise stores around Kansas City, and we need an IT Support Specialist to lead our help desk. You would join a small organisation of about 150 people based in Kansas City. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with supplier deliveries. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Kansas City, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.